Reflection

This post is dedicated to the cashier at Republic Polytechnic, South Food Court, drinks store. This plus sized lady has displayed incredible consistency in her customer services. She offers absolutely no smiles, speaks only when its absolutely necessary and communicates via rude body language. I would understand if it happens once in awhile when someone is having a bad day. However, to my horror, she has maintained this incredible level of service 365 days a year. On one perfectly good day, I was feeling overly optimistic about life and attempted to prompt her for a better respond. I tried smiling, greeting her nicely and even initiated a conversation. And you guessed it, she continued to display that unshakeable consistency in her service quality.

The root of this problem or whatever her motivation is, is beyond me. I have spent sleepless nights and some of the lecture time wondering about it but to no avail. Although service was rendered and monetary transactions was done smooth, there was a major interpersonal communication problem. While she was surprisingly effective in conducting the whole service using non-verbal communication, she leaves customers unhappy and even fearful. This may or may not result in a lower rate of patronage.